Q1: How can the customer place an order?
Ans: Follow the following steps to place an order:
Q2: How to select the stitching type?
Ans: We offer two types of stitching:
Q3: Can Billing Address and Shipping Address be different?
Ans: Yes, the Billing and Shipping address can be different. But the billing address should match the on-record address of the respective bank or credit card company which is used to make the payment of the order.
Q4: What is the meaning of Ready to Ship?
Ans: Ready to Ship means the items which are ready to be dispatched within 48 hours of order confirmation. It takes around 3 – 5 business days to deliver the order at the given shipping address depending on the location of delivery and import norms. (we need additional 5-7 days if the order has to any kind of stitching or alteration as per the customer’s specification).
Q5: What is the difference between unstitched and semi-stitched?
Ans: Below is the difference between both types:
Q6: What is the meaning of Unstitched Fabric?
Ans: Unstitched Fabric means the fabric will have to be stitched completely to make it ready to wear. Customers can get the fabric stitched by opting for our customize stitching service on the website or they can also get the outfit stitched at their end.
Q7: How to wear a Lehenga Saree?
Ans: Lehenga Saree means where the bottom is like a Lehenga paired with a choli and the dupatta is attached that can be worn like a saree drape.
Q8: What is the meaning of Semi-stitched Salwar Kameez?
Ans: Semi-stitched means half stitched suits in which styles have predefined sleeve length, dress length, sleeve style, neck depths and neck styles. In these dresses, the only thing left open is the side seams, which can be adjusted as per the bust size. The bottom for semi stitched Salwar Kameez comes as a fabric, which can be stitched as per customer’s specifications.
Q9: What is the meaning of Semi-stitched Lehenga Choli?
Ans: Semi-stitch means half stitched lehenga choli which have predefined neck styles, sleeve style, lehenga style, sleeve length, neck depths and outfit length. In these types of dresses, the only thing left open is the side seams, which can be adjusted as per the bust size.
Q10: What is the meaning of Semi-stitched Blouse?
Ans: Semi-stitched means half stitched blouse in which styles has predefined sleeve length, dress length, sleeve style, neck depths and neck styles. In these dresses, the only thing left open is the side seams, which can be adjusted as per the bust size.
Q11: Is there any margin in the garments on Rajwadi.com?
Ans: We provide 1-2 inches margins for future alteration possibilities in our Customization and Semi Stitched products. The products that are ready made may or may not have margin inside. We advise all our customers to check with the customer care team beforehand if in-case they need margins in ready made products.
Q12: How will the customer know if the order has been placed successfully?
Ans: Once the order is placed the customer will receive an Order Confirmation mail as soon as an order is confirmed with us. Customer can also login to t My Account section and check the status of their order.
Q13: When the customer’s “My Order” Status is reflecting as 'Payment Pending' even after the deduction of the money. What does that mean?
Ans: It is a very rare situation; payment status of an order may take a little longer to reflect in our system. Customer can check it again after 15 minutes as it gets updated automatically (except when it's a bank transfer). In case if the customer still finds any problem, they can get in touch with our Customer Care team and we will be happy to assist them with the best possible solution.
Q14: How can the customer pay for their order on Rajwadi.com?
Ans: We support the following payment options at Rajwadi.com:
Q15: What should the customer do if their payment fails?
Ans: Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If the customer’s payment is debited from their account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.
Q16: National Shipping Cost?
Ans: Brief on our National Shipping.
Q17: International Shipping Cost?
Ans: Brief on our International Shipping.
Q18: How can the customer check the status of their order?
Ans: Customer can choose from any of the options to track their order from the time the order is placed, order confirmation, shipping, and to the time it is delivered to them.
Below are the options:
In case of delays in processing or delivery, our Customer Service Team will update you on the estimated time of delivery.
Q.19: How long does it take for an order to be delivered to the customer?
Ans: If the products that are ordered are in stock then it can be expected to be delivered within 5-10 working days and for the styles that are Made to Order can take anywhere between 15-25 working days from the time the order is confirmed. In case you choose to go for stitching please consider 3-5 additional days in delivery. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. We will keep you informed on the status of your order including delays if any.
Q.20: How are orders placed on Rajwadi.com delivered to the customers?
Ans: All orders placed on Rajwadi.com are dispatched through reputed courier partners like FedEx, UPS, DHL, DTDC etc.
Q.21: Does Rajwadi.com deliver products outside India?
Ans: Yes, Rajwadi.com delivers products to Countries Worldwide. You can enter your shipping country and check the shipping charges on the cart page or at the checkout page.
Q22: About Cancellations?
Ans: Customer can cancel their order only within 24 hours of placing an order with us. To cancel your order or to make any changes you can contact our customer care team on +91-8511524161 (from 10.00am to 7.30pm) from Monday to Saturday.
Q23: Can the customer modify their order after it is placed?
Ans: YES. The customer can modify their orders within 24 hours of order placement date and according to below specification:
Q24: When Customer cancels their order, how and when will they receive their refunds?
Ans: The refund process will begin only after the customer have cancelled their order. The terms for the same are as follows:
Q25: About Colours & Descriptions?
Ans: Below are few important points to remember:
While ordering on internet, we suggest that customers should be extra careful of following –
Q26: About Beads/Stones and Sequences falling off?
Ans: Beads/Stones and Sequences Missing or Coming off, we believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that the customer opens a box and find some pieces falling down on the floor or when they wear the dress and in few hours you might loose some of them. This is normal and cannot be controlled.
Q27: Can the Customer combine a voucher or coupon code during the sale period?
Ans: NO, during the sale period all products are already at its best-selling price, thus the customer cannot use a voucher or coupon code during sale period.
Q28: Can the customer combine two offers together?
Ans: No, the customer can use only one offer at a time.
Q29: How can the customer use their coupons?
Ans: Customer can use their coupon code on cart page before they place an order.